You may have come here with something on your mind that is not easy to say out loud. We value that trust, and we value every piece of personal information you choose to share with us. This page explains, clearly, what we collect when you use psykhologist.com (Inner Voice Counselling Studio 心底話心理輔導工作室), why we collect it, and what rights you have.
What we collect
We only collect information that you actively choose to provide, including:
- Your name and email
- (If applicable) the organisation or company you represent
- Whatever you write in an enquiry or booking form
We do not quietly collect information about your identity without your knowledge.
Why we collect it, and how we use it
We collect this information purely to:
- Respond to your enquiry
- Arrange and follow up on counselling appointments
- Provide the services or information you have asked for
We do not sell, rent, or trade your personal information to any third party for marketing.
Third-party services we use
- Website hosting: This site is hosted on Cloudflare, which provides basic security and stability protection.
When you submit a form on this website, its contents are sent securely to our email inbox, and read personally by Kloris.
Cookies and website analytics
We care about your privacy, so we use a cookie-free analytics method that does not track personal identity. It only helps us understand overall browsing trends (such as which pages are viewed more often) so we can improve our content. This kind of analytics cannot identify who you are, and leaves no tracking record on your device. If this arrangement ever changes, we will update this page.
How long we keep it
We only keep your information for a reasonable period needed to respond to you and to keep records, and delete it once it is no longer needed.
Your rights
Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
To exercise any of these rights, please email InnerVoice_info@psykhologist.com and we will respond within a reasonable time.
One important boundary
Please note: anything you send through a form on this website is not the same as a formal counselling record. Case records within a formal counselling relationship are handled under separate professional confidentiality standards and clinical ethics, kept and managed apart from general website enquiries.
Data security
We take reasonable measures to protect your personal information from unauthorised access or disclosure. That said, no method of transmission over the internet is one hundred percent secure, so if you have something especially sensitive to share, you are welcome to talk it through with us in person at our first meeting.
Minors
If you are under 18 and wish to use our services, we suggest discussing it first with a parent or guardian, and providing personal information with their informed consent.
Updates to this policy
We may update this Privacy Policy from time to time. Any significant change will be reflected in the “Last updated” date on this page.
Contact us
If you have any questions about this Privacy Policy, you are welcome to email: InnerVoice_info@psykhologist.com
Inner Voice Counselling Studio 心底話心理輔導工作室